Effective Date: 27/03/2024

At Western Grace, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our guidelines below:

Refunds:

At Western Grace, we strive to provide our customers with top-quality leather goods and accessories. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a flexible refund policy to ensure your peace of mind.

Eligibility

• To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging with tags attached.

• Refunds are only available for items purchased directly from Western Grace.

Time Frame

• You have 30 days from the date of purchase to request a refund.

• After 30 days, we are unable to offer you a refund or exchange.

Refund Process

1. Contact us: Please contact us with your order number and the reason for the return.

2. Approval: We will review your request and notify you of the approval or rejection of your refund.

3. Return: If your refund is approved, you will receive instructions on how to return the item to us.

4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

5. Refund: If the item is approved, we will process the refund to your original method of payment. Please allow a few business days for the refund to reflect in your account.

Exclusions

• Some items are non-refundable, including gift cards and clearance items.

• Shipping costs are non-refundable.

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us and our customer support team.

We are here to help you have the best experience with Western Grace.

Please note that this refund policy is effective as of 27/03/2024 and is subject to change at the discretion of Western Grace.

Exchanges:

At Western Grace, we strive to provide high-quality leather goods and accessories to our valued customers. In order to maintain the highest standards of quality and service, we have implemented the following policy regarding exchanges due to change of mind:

• No Exchange for Change of Mind: We do not offer exchanges for items that are simply unwanted or due to change of mind.

• Quality Assurance: Each product undergoes thorough quality checks before being shipped to ensure that it meets our standards and specifications.

• Exceptions: Exchanges will only be permitted in cases where the item received is faulty or damaged upon arrival.

• How to Proceed: If you believe you have received a defective or damaged item, please reach out to our customer service team within 7 days of receiving the order. Provide detailed information and, if possible, accompanying photographs of the issue.

• Resolution: Our team will assess the situation promptly and provide assistance on how to proceed with the exchange or return process for faulty or damaged items.

We appreciate your understanding and cooperation with our exchange policy. Our main goal at Western Grace is to ensure that you are satisfied with your purchase and that you receive the best possible products and service.

If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact our customer service team.

How to Request a Refund or Exchange:

1. Contact us and our customer service team with your order number and reason for return or exchange.

2. Our team will provide you with instructions on how to return the item.

3. Once we receive the returned item, we will process your refund or exchange promptly.

Please note that personalised or custom-made items are not eligible for returns or exchanges unless there is a defect in the product.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

Thank you for shopping at Western Grace!