Western Grace Shipping and Handling Policy

Effective Date: 27/03/2024

At Western Grace, we aim to ensure your orders are processed swiftly and arrive in perfect condition. Here's what you need to know about our shipping and handling policy:

Pick Up:

At Western Grace, we want to ensure a smooth and convenient shopping experience for all our customers. We understand that some customers may prefer to pick up their orders directly. However, we would like to inform you that we do not offer a pick-up option at this time. All orders will be shipped to the address provided during checkout.

Our decision to exclusively offer shipping services is to streamline our operations and maintain the quality of our service. By shipping orders directly to our customers, we can ensure timely delivery and accurate tracking information for all purchases made on our online western boutique.

We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns regarding the shipping process, please feel free to reach out to our customer service team.

Shipping:

  • Processing Time: Orders are typically processed within 1-2 business days of being placed.

  • Shipping Methods: We offer standard and express shipping within the Australia.

  • Shipping Fees: Shipping costs are calculated at checkout based on the weight of your order and the destination.

  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days.

  • International Shipping Time: For international orders, please expect delivery within 7-14 business days from the date of purchase. Please note that customs clearance may impact the delivery timeline, which is beyond our control. We appreciate your patience as we work to ensure your Western Grace products reach you in a timely manner.

Handling:

  • Packaging: To guarantee your items arrive safely, we carefully package each order to protect them during transit.

  • Quality Check: Before shipping, all items undergo a thorough quality check to ensure they meet our standards.

  • Communication: You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping:

At this time, we only offer shipping within:

  • Australia

  • New Zealand

  • China

  • United States

  • United Kingdom

  • Ireland

  • Canada

    We are working on expanding our shipping destinations in the future.

If you have any questions about our shipping and handling policy, please feel free to reach out to our customer service team.

Thank you for choosing Western Grace for your leather goods and accessories needs!